Intelenet launches delivery centre in Lucknow for BSNL customers
Creates local employment opportunities in Lucknow
Lucknow: Intelenet Global Services, part of the Serco Group- a leading FTSE 100 international service company, today announced the launch of a new delivery centre in Lucknow as part of a strategic arrangement with BSNL, one of the largest & leading public sector units providing a comprehensive range of telecom services in India. Intelenet will provide inbound and outbound customer support services for BSNL’s operations in the telecom circle for Eastern UP. The domestic business of Intelenet currently has a headcount of over 27,000 employees, and 31 delivery centers, across 17 cities.
Located at LDA colony, the delivery centre in Lucknow has a seating capacity of 261 seats and will service BSNL’s base of prepaid, postpaid and 3G cellular subscribers. With an initial headcount of 385 FTEs, the centre will offer multilingual support in English, Hindi and other local regional languages, thereby creating local employment opportunities in Lucknow.
Commenting on the launch of the centre in Lucknow, Mr. Bhupender Singh, Chief Executive Officer, domestic operations, Intelenet Global Services said, “We are delighted to further our capabilities to provide end-to-end outsourcing solutions and expand our domestic footprint to support BSNL, one of the frontrunners in the telecom industry in India. With a superior set of capabilities and domain expertise, the move further strengthens our position as the largest BPO business in the Indian domestic market that helps us offer a broad range of high quality services to drive better outcomes for our clients.”
Speaking on the partnership with Intelenet, Mr. RK Agarwal, Director - Consumer Mobility, BSNL said, said, “The new facility in Lucknow will help us provide better customer services and support as we expand our telecom offerings and business in North India. Given Intelenet’s telecom expertise, domestic reach and operational efficiency, we are confident of consolidating our position in the Indian market and achieving our business imperatives”.
Intelenet was the first International BPO to venture into the domestic BPO sector in 2005. The domestic Indian BPO market, where Intelenet is market leader, is forecast to grow by around 20% per annum to $2.5bn in 2014, according to Gartner.
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